Financial Infrastructure Technical Support Services
This Privacy Policy governs the collection, processing, storage, and protection of personal data by Rocuqi LTD (UEN: 201951377022X), a company registered with the Accounting and Corporate Regulatory Authority (ACRA) of Singapore. We provide technical support services for financial infrastructure and are committed to protecting your privacy in accordance with the Singapore Personal Data Protection Act 2012 (PDPA) and the European Union General Data Protection Regulation (GDPR).
We collect various categories of personal information when you interact with our services:
We automatically collect technical data when you visit our website:
Purpose: This information is collected solely for responding to your inquiries, providing technical support, and maintaining communication records.
Storage: Contact form submissions are stored in CSV (Comma-Separated Values) files on secure servers with encrypted storage and restricted access controls. This complies with Singapore PDPA requirements for secure data storage and processing.
We use cookies and similar technologies to enhance user experience and analyze website performance. See Section 4 for detailed information.
We process your personal data based on the following legal grounds and for specific purposes:
We use various tracking technologies to collect information about your browsing behavior and optimize our services:
Purpose: We use Google Analytics to understand how visitors interact with our website, measure traffic patterns, and improve user experience.
Data Collected: Pageviews, session duration, bounce rates, user demographics (age, gender, interests), geographic location, device information, and traffic sources.
Data Sharing: Information is shared with Google LLC and processed according to Google's privacy policy. Google may use this data for their own purposes, including improving Google Analytics services.
Retention: Google Analytics data is retained for 26 months by default.
Conversion Tracking: We use Google Ads conversion tracking to measure the effectiveness of our advertising campaigns. This involves placing cookies that track when users complete specific actions after clicking our ads.
Remarketing: Google Ads remarketing allows us to show targeted advertisements to users who have previously visited our website. This is done through cookies that identify your browser across different websites.
Purpose: The Facebook Pixel is a tracking code that allows us to measure advertising effectiveness, build targeted audiences, and optimize ad delivery.
Data Collected: Page visits, button clicks, form submissions, purchase events, and custom conversion actions.
Custom Audiences: We may use Facebook Custom Audiences to show ads to people who have visited our website or are similar to our existing customers.
Data Sharing: Information is shared with Meta Platforms, Inc. (Facebook) and processed according to their data policy.
We use Microsoft Bing Ads Universal Event Tracking (UET) to track conversions and user behavior for our Bing advertising campaigns. This involves cookies that collect data about your interactions with our website after clicking Bing ads.
You have control over tracking technologies:
We share personal data only when necessary and with appropriate safeguards:
We share browsing behavior, conversion events, and demographic information with Google for analytics and advertising purposes. Google processes this data in accordance with their privacy policy and may combine it with data from other Google services.
We share website activity data, conversion events, and hashed contact information with Meta Platforms for advertising optimization, audience building, and campaign measurement. Meta may match this data with Facebook user profiles.
We share conversion data and user behavior information with Microsoft for advertising campaign optimization and performance measurement through the Bing Ads platform.
In the event of a merger, acquisition, reorganization, or sale of assets, your personal data may be transferred to the successor entity, subject to the same privacy protections.
Under Singapore PDPA and GDPR, you have comprehensive rights regarding your personal data:
You can request a copy of all personal data we hold about you, including information about how it is processed and shared.
You can request correction of inaccurate, incomplete, or outdated personal information we maintain about you.
You can request deletion of your personal data (Right to be Forgotten) when it is no longer necessary for the purposes collected or when you withdraw consent.
You can request your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
You can object to processing of your personal data for direct marketing, legitimate interests, or research purposes.
Where processing is based on consent, you can withdraw it at any time without affecting the lawfulness of prior processing.
You can request restriction of processing while we verify accuracy of data or assess your objection to processing.
You will not face discrimination, denial of service, or different pricing for exercising your privacy rights.
We respect and honor Global Privacy Control (GPC) signals as an expression of your privacy preferences.
Global Privacy Control is a technical specification that allows you to signal your privacy preferences automatically through your browser or browser extension. When enabled, GPC communicates your opt-out preference for data sharing and targeted advertising.