We provide reliable technical support for financial institutions worldwide. Our team has successfully completed numerous projects ensuring system stability and security.
Successfully migrated core banking infrastructure for a major European bank. The project included data transfer, system integration, and staff training. Zero downtime achieved during the transition period ensuring continuous operations.
Implemented advanced security protocols for an international payment processing company. Enhanced fraud detection systems and encryption standards. Reduced security incidents by seventy-eight percent within the first six months of deployment.
Provided ongoing technical support for a high-frequency trading platform. Maintained system uptime of ninety-nine point nine percent. Resolved critical issues within minutes ensuring minimal impact on trading operations and client satisfaction.
Developed custom APIs for seamless integration between banking systems and third-party services. Enabled real-time data exchange and automated processes. Improved transaction processing speed by forty-five percent while maintaining security standards.
Updated financial systems to meet new regulatory requirements across multiple jurisdictions. Conducted thorough testing and documentation. Successfully passed all regulatory audits with zero compliance issues reported during the inspection period.
Optimized database performance for a large investment firm handling millions of transactions daily. Reduced query response times by sixty-two percent. Implemented efficient indexing strategies and query optimization techniques for better resource utilization.
Designed and implemented comprehensive disaster recovery solution for a financial services provider. Created redundant systems across multiple data centers. Tested recovery procedures regularly ensuring business continuity in case of system failures.
Deployed advanced monitoring tools for proactive issue detection in financial infrastructure. Configured automated alerts and reporting dashboards. Reduced mean time to resolution by fifty-three percent through early problem identification and rapid response.
Modernized outdated financial systems for a regional bank while preserving critical business logic. Migrated to current technology stack with improved performance. Trained staff on new systems ensuring smooth transition and continued productivity.
Real experiences from financial institutions we support across Singapore
Marina Bay, Singapore
Our payment processing system had critical issues during peak hours. Their team responded within 30 minutes and fixed everything. Very professional approach. The only minor thing - documentation could be more detailed, but overall excellent service for our banking operations.
Raffles Place, Singapore
Good technical support for our trading platform. They helped us upgrade infrastructure without downtime. Response time is usually quick. Sometimes communication takes a bit longer than expected, but they always deliver quality results. Would recommend for financial tech projects.
Jurong, Singapore
Reliable team for maintaining our core banking systems. They understand financial compliance requirements well. Had them handle our security audit preparation and system monitoring. Everything works smoothly now. Pricing is fair for the quality of service provided.
Orchard, Singapore
Decent support for our payment gateway. They fixed most issues we had with transaction processing. Some delays in getting back to us during weekends, but weekday support is solid. Not perfect but gets the job done. Fair pricing compared to other providers we tried before.
Tampines, Singapore
Excellent work on our ATM network infrastructure. They migrated our entire system with zero downtime. Technical knowledge is top-notch. Support team is available when needed. We've been working with them for over a year now and plan to continue. Highly professional service.
Bedok, Singapore
They helped us set up disaster recovery for our financial data. Process took a bit longer than initially quoted, but the end result is solid. Good technical expertise. Support is responsive during business hours. Would have been five stars if timeline was more accurate from the start.
Singapore
Outstanding support for our mobile banking platform. They optimized our database performance and reduced load times significantly. Team is knowledgeable about financial regulations. Quick to respond to urgent issues. Been using their services for 18 months with consistent quality. Recommended.
Ang Mo Kio, Singapore
Okay service for basic infrastructure maintenance. They handle routine tasks well enough. Had some confusion with billing initially but sorted it out. Support could be faster sometimes. Not bad for the price point, just don't expect premium level service. Works for our current needs.
Marina Bay, Singapore
Very satisfied with their work on our payment reconciliation system. They integrated multiple platforms seamlessly. Technical team knows what they're doing. Had a few questions during implementation and got clear answers every time. Good value for money. Will definitely use them again for future projects.
Jurong, Singapore
Good experience overall with their monitoring services. They caught potential security issues before they became problems. Monthly reports are detailed. Only complaint is that initial setup took longer than expected. But once everything was running, no major issues. Solid technical support team.
Raffles Place, Singapore
Impressed with how they handled our system upgrade. Everything went smoothly with minimal disruption to operations. They provided clear timeline and stuck to it. Support team is professional and responsive. Pricing was transparent from the beginning. Happy to recommend them to other financial companies.
Tampines, Singapore
They manage our server infrastructure adequately. No major complaints but nothing exceptional either. Support responds within reasonable time. Had one incident where resolution took longer than we hoped, but they fixed it eventually. Fair pricing. Does what we need for now.
Orchard, Singapore
Excellent technical support for our forex trading platform. They optimized our transaction processing speed significantly. Team understands the financial sector well. Available for urgent issues even outside regular hours. We've had zero downtime since they took over maintenance. Worth every dollar spent.
Bedok, Singapore
Reliable service for our payment processing needs. They helped us comply with new regulations without hassle. Documentation could be better organized, but technical execution is solid. Support team knows their stuff. Response time is usually good. Overall positive experience working with them for past year.
Our technical support team is ready to assist with your financial infrastructure needs. Contact us for professional consultation and reliable solutions.
Monday - Friday:
9:00 AM - 6:00 PM SGT
Saturday:
10:00 AM - 2:00 PM SGT
Sunday: Closed
Email:
hello@rocuqi.sbs
Phone:
+65 9126 6277
Address:
Ocean Financial Centre, Collyer Quay, Building 10, Floor 16, Office 13, Downtown Core, 049315, Singapore
Your personal information (name, email, phone, message) will be collected and stored for the purpose of responding to your inquiry. We comply with Singapore's Personal Data Protection Act (PDPA) and will not share your information with third parties without your consent. You have the right to access, correct, or delete your data at any time by contacting us at hello@rocuqi.sbs. For more details, please read our Privacy Policy.
For urgent technical issues affecting your financial operations, our emergency support line is available 24/7.
Emergency:
+65 9126 6277